Refund policy

Refund & Return Policy

We want you to love your LumiLiving purchase. If something isn't right, we're here to help.

Returns You have 30 days from the date of delivery to request a return. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return Email us at 

with your order number and reason for return. We'll respond within 1-2 business days with instructions.

Refunds Once we receive and inspect your returned item, we'll notify you of the approval status. Approved refunds are processed within 5-7 business days to your original payment method.

Damaged or Defective Items If your item arrives damaged or defective, contact us within 48 hours of delivery with photos, and we'll send a replacement or full refund at no extra cost to you.

Non-Returnable Items

• Items marked as final sale
• Items damaged due to misuse

Return Shipping Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect.